Purchasing Policy for Original Artwork (Non-Commissioned)
(Original Artwork Policy)
Effective Date: April 16, 2025
Thank you for your interest in purchasing original, one-of-a kind artwork from Rachel Bender/Bolohei, LLC (d/b/a Bolohei Studio). By purchasing original artwork on this website, you agree to the following terms and conditions. Please read them carefully before proceeding with your purchase. Our Terms of Service (Terms and Conditions), Privacy Policy, Shipping Policy, and Return and Refund Policy, are each incorporated hereto. The Purchasing Policy for Original Artwork (Non-Commissioned) (the "Original Artwork Policy") shall be read in accordance with those policies.
Throughout the site and the below policy, the terms “we”, “us”, “our”, and the "Artist", refer to Bolohei, LLC, Bolohei Studio, Rachel Bender Art, and/or Rachel Bender. References to Bolohei, LLC, Bolohei Studio, Rachel Bender Art, and Rachel Bender, individually or collectively, is reference to each or all individually or collectively.
Any references to "you" and the "Client" refer to the person(s) requesting the commission, signing the Contract, and/or delivering payment for services.
1. Originality and Availability
All artwork listed for sale on the "Original Artwork" page is original and one-of-a-kind. Once an artwork is sold, it will no longer be available for purchase, but may be listed on the "Portfolio" page. We do not produce duplicates or reprints of original pieces unless otherwise noted.
2. Payment Terms
Payment is required in-full at the time of purchase. Payments must be made in USD via credit card, Shopify Payments, Quickbooks Payments, Venmo, or cashier's check.
3. Shipping, Handling, Insurance
Artwork will be packaged with care and shipped with insurance within 5 business days of purchase. Shipping rates and delivery timeframes will be calculated at checkout based on your location. If you are located outside the United States or Canada, please contact us directly for a custom shipping quote prior to purchase.
In-person delivery may be available for customers located within 20 miles of Seattle, Washington, and may incur additional fees/costs related to transportation (tolls, ferry fees, etc.) Please contact hello@bolohei.com prior to purchasing to learn more.
3. Damaged Items
If your artwork arrives damaged, please contact us within 3 days of delivery with photographs of the packaging and the artwork. We will work with you to resolve the issue on a case-by-case basis.
3. Copyright, Usage, and Intellectual Property
Purchase of original art does not include the rights to reproduce or distribute the artwork. The Artist retains all copyrights and reproduction rights. If you're interested in licensing an image, please contact hello@bolohei.com.
You agree that all original artwork is the intellectual property of the Artist. The Artist retains full copyright of the artwork. However, by purchasing original art, you are granted a limited license for personal use of the artwork. Personal use includes displaying the artwork for non-commercial purposes. Commercial use (e.g., using the artwork for merchandise, advertising, etc.) requires explicit permission from the Artist and may incur additional fees, and is otherwise strictly prohibited. You may not alter or claim the artwork as your own creation. The Artist reserves the right to use all original artwork on the Artist's website and in portfolios, social media, promotional materials, Call for Artist submissions, art competitions, art fairs, and the like (collectively "promotional materials"), unless otherwise agreed upon. However, while the Artist retains the right to use photos and images of the original artwork for promotional materials, etc., the Artist agrees that the original artwork will never be duplicated and/or reproduced as art prints to be sold.
6. Cancellation and Refund Policy
Due to the unique and irreplaceable nature of original art, all sales are final. We do not offer returns, refunds, or exchanges. Please read descriptions carefully and reach out with any questions before purchasing.
8. Limitations of Liability
The Artist is not responsible for any issues or damages arising from the use or display of the original artwork once it has been delivered to you. The Artist does not guarantee satisfaction with the artwork. Buyer's remorse is not a basis or valid reason for a refund.
10. Amendments to Original Artwork Policy Terms and Conditions
The Artist reserves the right to amend these Original Artwork Policy Terms and Conditions at any time. Any updates will be reflected on this page, and it is the responsibility of the Client to review these terms periodically.
By purchasing original artwork, you acknowledge that you have read, understood, and agreed to these Original Artwork Policy Terms and Conditions. If you have any questions or concerns, please contact hello@bolohei.com before proceeding with your request.