Shipping policy

Shipping Policy

Effective Date: March 22, 2025

Thank you for shopping at Bolohei Studio! We strive to provide you with the best shopping experience. Please read our Shipping Policy carefully to understand how we handle orders, shipments, and returns.

1. Shipping Policy

Order Processing Time:

• Most flat prints are processed within 5 business days (excluding weekends and holidays) and most stretched canvases are processed within 10 business days (excluding weekends and holidays).
  
• Please note that processing times may vary depending on the product and demand.

Shipping Methods and Delivery Times:

• We use a third-party dropshipping service to fulfill orders. Therefore, the shipping method and delivery time will depend on the product's supplier and your location.
• Please note that delivery times are estimates, and we cannot guarantee specific delivery dates due to factors beyond our control (e.g., shipping carrier delays, customs processing).

Shipping Rates:

• Shipping rates are calculated at checkout based on the weight, size of your order, and the destination address.
• Free shipping may be available on certain orders. Please check our promotions or checkout page for any current offers.

Tracking Information:

• Once your order has been shipped, you will receive a tracking number via email to track your shipment.
• You can use this tracking number to monitor the status of your order directly through the carrier’s website.

2. Contact Information

If you have any questions about our shipping and return policies or need assistance with a return or exchange, please contact us at hello@bolohei.com.

We value your satisfaction and aim to provide a seamless shopping experience. Thank you for choosing Bolohei Studio!